App
System HOT
Concentrator temperature is too high and oxygen production is shutting down. Ensure air intake and outlet vents have clear access and particle filters are clean Allow the concentrator to cool for 10 minutes. Clear anything obstructing the vents and restart the concentrator. If error persists, remove the concentrator from the carry bag and try again. To purchase new particle filters, contact us.If the error occurs immediately when started, contact your provider for service.
How do I get the app?
The app is available for download from your phone or tablet in the App Store and Google Play store. A download link is also available in your confirmation email.
What is a Provider Code? Where do I find it?
A Provider Code allows you to register with the app under your provider’s account. Your Provider Code can be found in your confirmation email and on your mailed invoice. If you cannot locate your code, please contact your provider.
Will there be updates to the app?
Yes. Please make sure you download the latest version of the app when it becomes available.
What is a widget? How do I get it?
A widget is a simple extension of an app. In this case, your battery information can be easily viewed without having to open the app. However, the app must be installed for the widget to work.
To get the widget on an Apple device:
Swipe to the right from your Home or Lock screen, or pull down the Notification Center, to view your widgets.
Scroll down to the bottom of your widget list.
Tap Edit.
Scroll down to find the My OxyGo Battery Widget.
Tap the green + button.
Tap Done.
To get the widget on an Android device:
Long press (touch and hold your finger down) on any open spot on one of your Home screen pages. This will bring up a list of options.
Touch Widgets from the list of choices.
Scroll through your list of installed widgets and select the widget you want to add to your Home screen.
How do I turn Bluetooth on and off on my phone/tablet?
Please access your phone/tablet settings to turn on Bluetooth.
How do I turn Bluetooth on and off on my device?
To turn Bluetooth on and off:
Turn off your device and connect to external power.
Press and hold the minus (-) button to toggle the OxyGo Bluetooth On and Off.
Why is my Wi-Fi off? How do I turn it on?
The Wi-fi is turned off on your phone/tablet. Please access your phone/tablet settings to turn on Wi-fi.
Why isn't my concentrator connecting?
Bluetooth will not work if the concentrator is turned off and only connected to battery power. Your concentrator must be turned on when battery powered or connected to external power. Your phone/tablet also needs to be near the concentrator. If you continue to have connection issues, close the app completely and reopen.
What is Error Recall?
Error Recall shows the most recent error message that was displayed on the concentrator, excluding Low Battery and No Breath Detect errors.
What is the time shown under Error Recall?
This is the amount of time the concentrator has spent operating since the error occurred.
What does Column Life mean?
Column life is calculated based on performance and usage. The concentrator must be warmed up and breathed on for accuracy. An error will appear when the Column Life is too low.
What does Column Reset do?
Column Reset adjusts the device software for optimal performance with new columns. Only Reset when instructed after replacing columns.
What is Filter life?
Filter Life displays the number of days since the filters were last cleaned. Filters should be cleaned once a week. Reset Filter Life after cleaning.
What is cannula life?
Cannula Life displays the number of days since the cannula was last changed. The cannula should be replaced per physician’s instructions. Reset the Cannula Life after replacing.
What is O2 Concentration?
This is the purity of oxygen produced by the concentrator. The concentrator must be warmed up and breathed on for accuracy. An error will appear when the O2 concentration is low.
What is Hours Used?
This is the total number of hours the concentrator has spent running.
What are battery cycles and what does that number mean?
Battery cycles displays the number of times the battery has been fully charged and discharged.
What does Data Transfer do? Where does the data go?
The concentrator stores technical data in the form of a data log. This information is sent to OxyGo when a Data Transfer is performed to help monitor concentrator performance.
What happens when I update my software?
OxyGo will periodically make improvements to the concentrator software. Updating your OxyGo software will update your concentrator to the latest version.
Why did the Software Update fail?
You likely have a poor internet connection if the Software Update failed. Move to an area with better service or connect to Wi-fi.
What happens if I disconnect my concentrator?
The phone/tablet and concentrator will no longer be linked. You will need to re-establish the connection to use the app. If you no longer plan to use the app, turn Bluetooth off on the concentrator.
To turn off Bluetooth:
Turn off your device and connect to external power.
Press and hold the minus (-) button to toggle the OxyGo Bluetooth On and Off.
Can multiple phone/tablets connect to my concentrator at once?
Once a connection is established with the app on your phone/tablet, no other device can connect to the concentrator. If the concentrator is disconnected from the app, another device can connect if Bluetooth is not turned off on the OxyGo
Why did the Data Transfer fail?
You likely have a poor internet connection if the Data Transfer failed. Move to an area with better service or connect to Wi-fi.
What happens if I forget my password?
After three failed password attempts you will be lock out and will be prompted to enter your concentrator serial number to re-enter the app. The serial number is located on the back of your OxyGo (i.e. SN-XXXXXXXX).
Do I need to disconnect my device or turn off Bluetooth when on an airplane?
No, you don’t need to disconnect or turn off Bluetooth. Short range Bluetooth accessories are allowed on airplanes per FAA guidelines.
Will running Bluetooth or connecting to the app affect my concentrator battery run time?
You should see little to no impact in battery run time.
Will running Bluetooth or connecting to the app affect my data usage?
You should see little impact in data usage. Wi-fi or data usage is only required for Software Updates and Data Transfers.
Will my personal information be used or shared?
The app does not access or store any personal information.
Can I connect other OxyGo systems to my app?
Only the Bluetooth-compatible OxyGo can connect to the app, but other models may become available in the future.
"When I found out that I needed oxygen, I thought many activities were lost to me. OxyGo has restored my confidence in getting where I want to be, and my enjoyment in doing what I love."
"The tanks I used before OxyGo were bulky and very restrictive. I used tanks for almost a year before finding out about OxyGo. The tanks were a lot of work and I often found them exhausting to use and set up … OxyGo gave me my life back. Now I want to go places. I can take OxyGo to the pool, beach, grocery store, shopping. I am often gone 8-10 hours a day."
"OxyGo has given my mom her life back and mine too. Freedom to be the type of person she was before. The extra double battery is even more amazing. Before OxyGo she could not go to Columbus, two hours away to see my sister. Now she can see her grandkids—It’s a product that has definitely made her life a lot happier."
"I have patients coming in to switch out for the OxyGo POC because of its battery life. And they love and feel safer with the OxyGo POC because it shows exactly how much time is left to the minute rather than showing remaining time in percentages, which is what units competitive to OxyGo POCs do. Expressing remaining oxygen supply in exact minutes left is a big comfort advantage OxyGo has with patients."
"My life with OxyGo is really 103% better than it ever was with a medical oxygen tank!"
